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Coronavirus Update

Mar 4, 2020

From: RBC I&TS Client Service <[email protected]>
Sent: March 4, 2020 7:57 PM
Subject: Coronavirus Update

Coronavirus Update
RBC Investor & Treasury Services Update

Coronavirus Update

The health and wellness of our employees and clients is always a top priority. RBC Investor & Treasury Services (RBC I&TS) continues to work closely with RBC resources and public health authorities to monitor coronavirus (COVID-19) and its potential impact to our employees and our business activities globally. To date, there have been no confirmed infections of RBC I&TS employees and all of our offices remain open and continue to service clients.

With a focus on employee and client safety we have restricted business travel and implemented policies to ensure employees who have travelled to COVID-19 affected areas (see below), been in contact with a person who has travelled to affected countries, or exposed to the coronavirus take appropriate precautions including remaining out of the office for recommended quarantine periods.

§ China

§ Hong Kong

§ Iran

§ Italy

§ Japan

§ South Korea

We have maintained enhanced absence monitoring and office hygiene protocols in our offices and remain in contact with our vendors to understand any impact COVID-19 may be having on their operations.

We continue to welcome visitors to our offices. However, we know that many of you will also have put travel restrictions in place and are asking your staff to adhere to quarantine periods for any potential exposures. If this will or could impact a planned visit, please inform us and we will work with you to make alternative arrangements as appropriate.

Should it become necessary, we are prepared to initiate our pandemic business continuity plan which includes remote working and distribution of work across multiple sites in support of critical client activities. The core pillars of RBC I&TS’ global operating model include an integrated operating platform, automation of processes, and centralized servicing for a number of jurisdictions.

We can confirm that we have work from home capabilities in all of our operating centres, and a dual site model in Toronto, with locations in distinct geographic areas. Our Toronto business continuity plan was last successfully tested in Q2 2019. In addition, we have third party monitoring in place which provides RBC I&TS with real time notification of any increased risks, allowing RBC I&TS to activate other elements of our crisis plan as required. Executive teams continue to meet on a daily basis to review our risk profile, key measures and to receive updates on any key actions.

We will remain in contact with you and provide updates when new information is available. If you have any questions, please do not hesitate to contact your RBC I&TS representative.
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